DISTANCE SALES AGREEMENT
ARTICLE 4 - GENERAL PROVISIONS
4.10 If the SELLER cannot deliver the product subject to the contract within the period due to extraordinary circumstances such as force majeure or weather opposition preventing transportation, interruption of transportation, he is obliged to notify the BUYER of the situation. In this case, the BUYER may use one of the rights to cancel the order, replace the product subject to the contract with a precedent, if any, and/or to postpone the delivery time until the obstructive situation disappears. If the BUYER cancels the order, the amount paid will be paid to him in cash and once within 10 days.
4.11 The points given to the customer by the SELLER through a campaign are only valid for one purchase. These points will not be returned even if the product is returned.
In the payments made by the BUYER by credit card, the product amount is returned to the relevant bank within 7 days after the order is canceled by the BUYER. Since the reflection of this amount on the BUYER's accounts after the return to the bank is completely related to the bank transaction process, the BUYER already accepts that it will not be possible for the SELLER to intervene in any way for possible delays and that it may take an average of 2 to 3 weeks for the amount returned by the SELLER to the credit card to be reflected in the BUYER's account by the bank.ARTICLE 5 – RIGHT OF WITHDRAWAL BUYER
It has the right to withdraw without having to give any reason within 14 days from the delivery of the product subject to the contract to it or the person/organization at the address it indicates.
However, the return of the product cannot be received in the products specially prepared, offered for sale and/or imported for the BUYER for certain days such as New Year's Eve, holidays, Mother's Day, campaigns and promotional products; THE BUYER accepts these conditions and carries out his shopping.
In order to exercise the right of withdrawal, the SELLER must be notified by fax or e-mail within 14 days and the product must not be used within the framework of the provisions of Article 6. If this right is exercised,
A) The invoice of the product delivered to the 3rd party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Order returns issued on behalf of the invoice institutions will not be completed if the RETURN INVOICE is not issued)
B) Return form,
C) The products to be returned within 14 days must be delivered completely and undamaged with their box, packaging, and standard accessories, if any. The product price is returned to the BUYER within 10 days following the receipt of these documents to the SELLER.
The shipping cost of the returned product due to the right of withdrawal will be covered by the SELLER in domestic orders by the BUYER in international orders. The SELLER does not return the shipping fee collected from the BUYER when selling the product.
While the product is returned to the SELLER, the original invoice submitted to the BUYER during the delivery of the product must also be returned (in order to ensure consistency in our accounting records), and if the invoice is not sent to the SELLER with the product or within 5 days from the shipment of the product at the latest, the return will not be made, and the product will be sent back to the BUYER with counter payment in the same way. The phrase "return invoice" will be written on the invoice to be returned with the product and signed by the BUYER.
ARTICLE 6 - PRODUCTS THAT CANNOT BE USED FOR THE RIGHT OF WITHDRAWAL
As of its nature; single-use products, copyable software and programs, products that deteriorate quickly or that may have an expiration date are not accepted.
ARTICLE 7 - DEBTOR'S DEFAULT
In case the BUYER defaults, the BUYER agrees to pay the damage and loss of the SELLER due to the delayed performance of the debt. In cases where the BUYER's default is due to the SELLER's fault, the BUYER will not be obliged to meet any damage and loss request.
ARTICLE 8 – AUTHORIZED COURT
In the implementation of this Preliminary Information, Consumer Arbitration Committees and Consumer Courts and Consumer Courts in the place where the BUYER purchases the goods or services and where his residence is located are authorized until the value announced by the Ministry of Industry and Trade. The SELLER's applications for complaints and objections, T.C. Consumer problems in the place where he buys or residence of the goods or services within the monetary limits determined by the Ministry of Industry and Trade in December every year, can be made to the arbitral or the consumer court. Information on the monetary limit is below:
Effective as of 28/05/2014;
A) In accordance with Article 68 of the Law on Consumer Protection No. 6502, it is obligatory to apply to the district consumer arbitration committees in disputes whose value is below two thousand Turkish Liras, to the provincial consumer arbitration committees in disputes below three thousand Turkish Liras, and to the provincial consumer arbitration committees in disputes between two thousand Turkish Liras and three thousand Turkish Liras in the provinces with metropolitan status. Applications cannot be made to consumer arbitration committees for disputes above these values.
B) In disputes above the specified value, it is necessary to apply to the Civil Courts of First Instance in the Consumer Court and in places where there is no Consumer Court.
This preliminary information is provided for commercial purposes.
Please Note: Before signing the cargo report, please check that your cargo package is damaged due to transportation. If your cargo package is damaged for any reason, return your cargo to keep a report to the cargo authority without signing any documents related to the delivery. Your new items will be sent to you immediately by us. In case of receipt of damaged products with cargo package, mugo.com.tr is not responsible for the damage or lack of the products in it.
